Troubleshooting

Section 2.5 - Troubleshooting

If you are having issues connecting to you Pyxis please read the device specific section for your model. See the Getting Help section for details on how to access the required manual.

The first troubleshooting step (especially after an installation) is to reboot your computer. This ensures that any pending changes can be applied.

The core driver is registered as a Windows Service. If you constantly get a error reporting a failure to connect to a remote server open the Task Manger. The open the Services Tab and look for a CrossCOM.RotatorServer entry. The status should be "Running". If it is not "Running" either reboot or right click on it and select start. If the entry is missing un-install all components and then re-install. The driver registration occurs as part of the installation.  

If you have issues starting the server after a reboot please contact Optec for further assistance.