Contacting Optec Technical Support

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Section 3.5 - Contacting Optec Technical Support

If you encounter any problems, errors, or questions about using the FocusLynx focuser hub that are not addressed by this owner's manual, the recommended next step is to contact Optec Technical Support for assistance.

However, providing certain resources when contacting Optec will greatly increase the speed and completeness with which your problem is solved. When using email, these resources should be included in text or spreadsheet files attached to the email. When contacting Optec by phone, simply have the documents available for ready access, as our technical support team may need you to refer to them. The resources you will need are as follows: